Experience

Business Analysis & UX Design

Freelance

• Gathered and maintained stakeholder requirements; produced user personas, journey maps, and UX deliverables bridging client, designer, and developer teams
• Conducted market research and competitor analysis (SWOT) to inform product strategy and design decisions
• Managed feature prioritisation and documentation in JIRA/Confluence; facilitated design hand-offs via Figma, Miro, and Zeplin

Front Desk Operations

The Witchery · Kimpton at Charlotte Square · Yotel

• Managed guest check-ins/outs and special requests using ResDiary, Reslynx, and Opera PMS
• Generated daily reports and detailed handovers to maintain cross-department communication quality
• Coordinated transport, deliveries, and urgent logistics; ensured compliance with safety and fire protocols

Administrative Assistant

Array Property Group

• Conducted rental market research and maintained up-to-date property database reports
• Managed client correspondence, documentation, scheduling, and travel coordination
• Handled CRM records and calendar management for a distributed team

Translator & Research / Editing Assistant

Freelance (ENG ↔ UA)

• Translated technical documentation, user manuals, and academic content (liberal arts, cultural studies, social sciences)
• Developed information architecture and structured content using Markdown, HTML, Git, CMS platforms, and Confluence
• Interviewed subject-matter experts to clarify domain terminology; rapidly onboarded to new fields including software APIs and engineering specifications
• Copywriting, editing, and proofreading in adherence with project and style requirements

Lead Generator

CIENCE

• Researched companies and contacts matching ICP criteria via LinkedIn and company databases
• Built and segmented lead lists by industry, company size, and role; verified contact data for key decision-makers
• Managed and maintained CRM records and contact databases

Volunteer Content Manager & Editor

FinUA

• Contributed to FinUA — an information hub connecting Ukrainians in Finland to legal consulting, informational support, and psychological counselling services
• Managed website content development, wrote and edited articles, and organised social media content
• Refined communication strategy for outreach to Ukrainian communities